Complimentary Support For Everyone
We strive to provide complimentary support to all members of our product community. You do not need to purchase any product to receive support.
We provide a series of support options for your convenience:
Our products come with detailed digital user guide documentation.
Each application of our products has its own text log files.
- General path of log files: "%appdata%"
- Log folder: "LogCollector\Logs\"
- Log file names: "[ApplicationExeName]-[Date].log".
You may look at log files for troublehooting or send us for further analysis of your problem.
This is generally the most convenient way of meeting your support needs of:
- Ask questions
- Report bugs
- Request new features
You can open a call ticket on our "Support Center" any time.